Super
Plus is committed to protecting the privacy and confidentiality
of the information entrusted to us. We are bound by
the Privacy Act and the National Privacy Principles
regulated by the Federal Privacy Commissioner. We respect
your privacy and are committed to never using any personal
information provided in a way which erodes this privacy.
The personal details we request are used only for providing
services to you. They will not be passed on to a third
party other than in the performance of the service clients
have contracted us to perform. We will not publish,
sell, trade, loan, rent, disclose or re-use the information
you give us. |
What
type of personal information do we collect?
At
Super Plus, we will only collect personal information which
is necessary to provide you with superannuation accounting
and administration services.
Collection
of Information
The
information we collect is both general and personal.
General
Information
Our
website may collect information of a statistical nature including
the number of visitors visiting the site, the time, duration
and pages visited. This helps us to understand the priorities
of our users so that we can improve the service, products
and information we offer. General information is also collected
by us on an ongoing basis from other sources as a result of
our information requirements for the services we offer.
Personal
Information
Personal
information, including names, addresses, dates of birth, tax
file numbers and other forms of financial information are
collected by us on an ongoing basis. It may be collected via
an application form, telephone, fax or e-mail from you or
another party such as a financial planner, accountant, fund
manager or other source. This information is required for
us to provide the services we offer.
How
we manage you personal information
At
Super Plus we will not disclose any personal information to
a third party except as permitted by law, and/or nominated
by you and in accordance with the Privacy Act. Super Plus
has privacy standards that have to be met for all arrangements
between Super Plus and third parties.
We
will take steps to ensure that the information we hold about
you is accurate when we use or disclose it. If you think that
we hold information about you that is incorrect in any way,
please contact us.
We
will take all reasonable measures to protect personal information
that we hold from misuse, loss and unauthorised access, modification
or disclosure.
Security
of personal information
We
have designed our website to ensure all personal details of
clients can only be accessed using a password. Unauthorised
access to personal information is prohibited.
Access
to your information on the web is regulated by a user name
and password unique to your account. This information is provided
to you and your nominated financial adviser. You
should never provide your password to anyone and no one from
Super Plus will ever request your password.
Access
to personal information
You
may have access to the personal information Super Plus holds
on your behalf on request, except in circumstances where access
may be denied under the Privacy Act.
Should
you wish to check any item of the information we hold please
contact us. Before providing any information we will require
proof of identity and/or authorisation. Should you require
information which has been archived it may not be immediately
available and an access charge may be levied.
Retention
of personal information
Your
personal information is kept as long as the information is
required to provide you with our services or as required by
law. It is generally kept for a further period of at least
ten years.
Links
to other websites
There
are links to other websites which provide services for you
on the Super Plus website. None of these links comprise or
imply the support or recommendation of any other company,
association, entity, person, product or service. We do not
control and are not responsible for the information on any
other site found through our site.
Enquiries
or Complaints
Should
you wish to make an enquiry or complaint in regard to our
collection, use or management of your personal information,
please contact our office in writing or via e-mail to:
The
Privacy Officer
Super Plus Australia Pty Ltd
GPO Box 734
BRISBANE QLD 4001
Or
e-mail by using the online form in the contact us area of
our website.
If
we cannot satisfactorily resolve your concerns you may contact
the Privacy Commissioner in writing:
Director
of Compliance
Office of Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 1042
Notification
of changes to our privacy policy
We
reserve the right to review or amend this Privacy Policy from
time to time, with an updated version placed on our website
www.superplus.net.au
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