Privacy Policy

Super Plus is committed to protecting the privacy and confidentiality of the information entrusted to us. We are bound by the Privacy Act and the National Privacy Principles regulated by the Federal Privacy Commissioner. We respect your privacy and are committed to never using any personal information provided in a way which erodes this privacy. The personal details we do request are used only for providing services to you, they will not be passed on to a third party other than in the performance of the service clients have contracted us to perform. We will not publish, sell, trade, loan, rent, disclose or re-use the information you give us.

What type of personal information do we collect?

At Super Plus, we will only collect personal information which is necessary to provide you with superannuation accounting and administration services.

Collection of Information

The information we collect is both general and personal.

General Information

Our website may collect information of a statistical nature including the number of visitors visiting the site, the time, duration and pages visited. This helps us to understand the priorities of our users so that we can improve the service, products and information we offer. General information is also collected by us on an ongoing basis from other sources as a result of our information requirements for the services we offer.

Personal Information

Personal information, including names, addresses, dates of birth, tax file numbers and other forms of financial information are collected by us on an ongoing basis. It may be collected via an application form, telephone, fax or e-mail from you or another party such as a financial planner, accountant, fund manager or other source. This information is required for us to provide the services we offer.

How we manage you personal information

At Super Plus we will not disclose any personal information to a third party except as permitted by law, and/or nominated by you and in accordance with the Privacy Act. Super Plus has privacy standards that have to be met for all arrangements between Super Plus and third parties.

We will take steps to ensure that the information we hold about you is accurate when we use or disclose it. If you think that we hold information about you that is incorrect in any way, please contact us.

We will take all reasonable measures to protect personal information that we hold from misuse, loss and unauthorised access, modification or disclosure.

Security of personal information

We have designed our website to ensure all personal details of clients can only be accessed using a password. Unauthorised access to personal information is prohibited.

Access to your information on the web is regulated by a user name and password unique to your account. This information is provided to you and your nominated financial adviser. You should never provide your password to anyone and no one from Super Plus will ever request your password.

Access to personal information

You may have access to the personal information Super Plus holds on your behalf on request, except in circumstances where access may be denied under the Privacy Act.

Should you wish to check any item of the information we hold please contact us. Before providing any information we will require proof of identity and/or authorisation. Should you require information which has been archived it may not be immediately available and an access charge may be levied.

Retention of personal information

Your personal information is kept as long as the information is required to provide you with our services or as required by law. It is generally kept for a further period of at least ten years.

Links to other websites

There are links to other websites which provide services for you on the Super Plus website. None of these links comprise or imply the support or recommendation of any other company, association, entity, person, product or service. We do not control and are not responsible for the information on any other site found through our site.

Enquiries or Complaints

Should you wish to make an enquiry or complaint in regard to our collection, use or management of your personal information, please contact our office in writing or via e-mail to:

The Privacy Officer
Super Plus Australia Pty Ltd
GPO Box 734
BRISBANE QLD 4001

Or e-mail by using the online form in the contact us area of our website.

If we cannot satisfactorily resolve your concerns you may contact the Privacy Commissioner in writing:

Director of Compliance
Office of Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 1042

Notification of changes to our privacy policy

We reserve the right to review or amend this Privacy Policy from time to time, with an updated version placed on our website www.superplus.net.au